Our Complaints Policy

Suffolk Music Therapy Services is committed to providing a professional music therapy service to all our clients. An important part of this is listening to the views of children and adults and rectifying situations where the care delivered was not as expected. Initially, we would encourage that anyone who has a concern about any issue voice their concerns to the music therapist involved, in order to rectify the situation as soon as possible. If this is deemed inappropriate, we would encourage you to contact the Music Therapy Manager (External link opens in new tab or windowRay Travasso) who can follow up the complaint further.

When something goes wrong, we need you to tell us about it. If you have a complaint, please contact us with the details. We will take your complaint seriously and refer it to the appropriate person. If the complaint is about the music therapy manager, it will be passed onto the deputy manager.